Frequently Asked Questions – Vivid Eyecare

1. Who qualifies for a free NHS home eye test?

You may be eligible for a free NHS home eye test if you are:

• Aged 60 or over and

• Unable to leave your home or care home unaccompanied due to illness, disability, or mental health

This includes most care home residents and many housebound patients living at home.

2. How do I book a home visit eye test?

You can book an appointment by:

• Calling us on 07595 264 236

• Using our online booking form

• Emailing team@vivideyecare.uk

We’ll check your eligibility and arrange a date for your at-home eye test in your area.

3. Which areas do you cover for NHS home eye tests?

We provide NHS and private home eye tests across:

• Lancashire and South Cumbria

• Greater Manchester

• Merseyside

This includes towns like Blackburn, Preston, Manchester, Liverpool, Burnley, Southport, and surrounding postcodes.

4. What happens during a home eye test?

Our domiciliary optometrist will:

• Check your eyesight, glasses prescription, and eye health

• Screen for conditions like glaucoma, cataracts, and macular degeneration

• Provide honest advice and a full explanation

All equipment is portable and the test is just like in a high street opticians — but in the comfort of your own home or care home.

5. Do you bring glasses to the appointment?

Yes. We bring a range of NHS and private frames for you to try on. You can choose what you like during the visit, and we’ll return later to fit the glasses properly.

6. Can someone be with me during the test?

Yes, a family member, carer or friend is welcome to be present. It’s often helpful for communication and peace of mind.

7. How long does a home eye test take?

The average home eye test lasts about 30 to 45 minutes. We take our time to ensure comfort, clarity, and a thorough examination.

8. What if I don’t qualify for an NHS home eye test?

If you're not eligible, we can still offer you a private home eye test — ideal for those who want to be seen quickly or outside NHS criteria. Pricing is transparent and available on request.

9. Do you work with care homes directly?

Yes. We work with care homes across the North West and can:

• Arrange regular visits for multiple residents

• Handle all NHS paperwork and consent forms

• Liaise with care staff and families

10. What happens after the appointment?

• If you need glasses, we’ll deliver and fit them in person

• If we detect medical issues, we’ll refer you to your GP or hospital eye service

You’ll receive a copy of your NHS sight test report

11: Can you visit residents with dementia or advanced care needs?

Yes. Our optometrist is trained in dementia-friendly communication and will take time to ensure each resident is comfortable, safe, and understood. We also work closely with care staff to adapt our approach for every individual.

Still have questions?

We’re here to help.
📱 Call 07595 264 236
📧 Email team@vivideyecare.uk